General Terms and Conditions of the GemaVita online shop

We are delighted that you have visited www.gemavita.com! These General Terms and Conditions (T&C) explain to you in a simple way how you buy our products – elke – with a one-off purchase without obligation or through a subscription for regular deliveries. The GTC apply to all purchases made through our site to make your shopping experience transparent and hassle-free.

Validity: These SPPs are valid from 12 August 2025.

The online shop www.gemavita.com is managed by the company:

These GTC govern the use of the www.gemavita.com website , the terms and conditions of purchase of products on the GemaVita online shop (one-off purchases), the rights of customers and the obligations of the company. The GTC apply to all agreements between MeisterWerk d.o.o. and the customer arising from the use of the website or the conclusion of a contract, including our written confirmation of an order.

The version of the SPP in force at the time of the award of the contract shall apply.

Products are available while stocks last. Resale or distribution for commercial purposes without a signed contract with the company is prohibited.

With a one-off purchase, you choose your product without any strings attached – simply and freely!

The presentation of products on the website is not a binding offer, but an invitation to place an order.

• Click on “Buy now” and you will receive an email confirmation of receipt.
• Your purchase is complete when we send you an order confirmation or dispatch the product.
• The product will be delivered as soon as possible, subject to stock availability.
• If the product is out of stock, we will inform you and refund your payment.

All prices are in euros (EUR) and include VAT. For more information on payment and delivery, please refer to points 6 and 7.

With a subscription, you get our products every month at a great price – no worries about repeat orders!

The subscription will take effect when we confirm your order and will last for 12 months.

📩 Before expiry of the subscription period, we will at least 14 days in advance the expiry of your subscription. If you wish to renew, you will be able to simply edit via the link in the message. If you do not take action, the subscription not extended.

📦 If the product is out of stock, we will notify you in good time and refund any advance payments you may have already made.

By subscribing, you allow us to debit your payment account up to 7 days before the next delivery. You can cancel this at any time.

You can cancel your subscription early, but in this case we will charge the difference between regular and the subscription price for products already delivered – as the subscription includes a discount for a one-year commitment.

📌 Example: If you have been receiving products for 6 months at a subscription price of €20 (instead of the regular €25), we will charge you the difference of €5 per product at the time of termination, for a total of €30.

To withdraw from the contract, please inform us by a clear statement (e.g. by email).

MeisterWerk d.o.o.

E-mail: info@gemavita.com

If you change your mind, you can return your purchase within 14 days of receiving it without a reason. For subscriptions, this period starts when you first receive the product.

Dietary supplements and foodstuffs with opened or damaged packaging cannot be taken back as they are unsuitable for return for health and hygiene reasons (Article 43c of the Food Safety Act).

❗ Important: If the packaging of the product is opened or damaged, you can no longer withdraw from the contract because the product is no longer safe to sell.

Please contact us at:

• Address MeisterWerk d.o.o., Nad gramoznico 14, 2204 Miklavž na Dravskem polju, Slovenia

E-mail: info@gemavita.com

Return the product within 14 days of notification to the above address. You are responsible for the return costs, unless the product is faulty or damaged, in which case we will cover them.

We will refund the purchase price within 14 days of receipt of the product in the same way as you paid for it, unless we agree otherwise.

• All prices are in euros (EUR) and include value added tax (VAT).
• The following payment methods are available: via Stripe, by bank transfer after invoice (payment term: 7 days). You can choose your payment method at the time of purchase.
• For one-off purchases, payment is made immediately.
• The prices shown at the time of placing the order are final. We reserve the right to change prices without prior notice, but this does not affect orders already placed.

• Delivery is available to all European Union countries.
• Products are dispatched from Slovenia within 3-7 working days after order confirmation, unless otherwise stated.
• Delivery is made by DPD or Posta Slovenije,
• Delivery charges are clearly displayed before the purchase is finalised. For purchases over € 60, delivery is free.

We work hard to make sure your parcels arrive safely and on time. Once you place your order, the delivery service takes care of the delivery – in case of delays or changes to the delivery date, the delivery service will contact you directly. However, we are here to help you if you have any problems.

If you receive a faulty or damaged product, please notify us at info@gemavita.com within 8 days of receipt.
The returned product must be unopened and in its original packaging. In this case, we will cover the return costs.

For material defects (e.g. the product is not of the right quality, mislabelled or damaged before opening), please notify us within 2 months of discovering the defect (Art.37b of the Consumer Protection Act). You can request a replacement, repair or refund of the purchase price.

❗For food supplements and foodstuffs, we will check the validity of the claim – opened products may not be considered if it is not clear that the defect was already present before opening. If it is not clearly demonstrable, a refund may not be possible.

Upon receipt of the product and verification, we will refund the purchase price within 14 days, unless the product is opened or damaged due to your use.

We process your data in accordance with Regulation (EU) 2016/679 (GDPR). We use it to process orders and to send you newsletters. Read more about this in our Privacy Policy at www.gemavita.com/zasebnost.

We greatly appreciate your comments, ratings and opinions! If you share them on our website or social media, you are giving us permission to use them – as long as they are published – to promote our products and services.

You are responsible for ensuring that the content you post does not infringe the rights of others, including copyright and personality rights.

All images, logos, text and other content on the GemaVita website and social media are the property of MeisterWerk d.o.o. – please do not use them without permission.

We greatly appreciate your comments, ratings and opinions! If you share them on our website or social media, you are giving us permission to use them – as long as they are published – to promote our products and services.

You are responsible for ensuring that the content you post does not infringe the rights of others, including copyright and personality rights.

All images, logos, text and other content on the GemaVita website and social media are the property of MeisterWerk d.o.o. – please do not use them without permission.